Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how TLS Live (“TLS Live”, “we”, “us”, “our”), operated by The Landsite Online Ltd (England and Wales, company no. 11627385), collects, uses, shares and protects your personal information when you use our website at tls-live.com and related services (the “Platform”). TLS Live is a professional networking and directory platform for the property industry.

We are a global platform. This policy applies to everyone who uses TLS Live, wherever you are. Depending on where you live, additional rights and disclosures apply — see the region-specific sections for the United Kingdom & European Economic Area, the United States (including California), and Canada below. Our Copyright & Takedown Policy, which explains how we handle complaints that content on the Platform infringes copyright or other intellectual-property rights, forms the final part of this document.

1. Who is responsible for your information

The Landsite Online Ltd is the “controller” of your personal information (in the US, the “business”). You can contact us about privacy at [email protected], or by post at 1 Quality Court, Chancery Lane, London, WC2A 1HR, United Kingdom.

2. Information we collect

Account & profile information — your name, email address, password (stored encrypted/hashed), job title, company, sector, city/region and country, biography, profile photo, specialisms and any links you add.
Content you create — business profiles, property listings, posts, comments, reviews, messages, connection requests and other content you submit.
Payment information — if you subscribe to a paid plan on our website, payments are processed by Stripe. We receive limited billing details (such as plan, status and the last four digits of your card); we do not store full card numbers. If you subscribe in our iPhone or Android app, Apple or Google takes the payment under their own terms and privacy policies, and we receive only the plan, its status and dates, and a purchase reference — never your card or bank details — through RevenueCat, the service that manages app subscriptions for us.
Usage & device information — log data such as IP address, browser and device type, pages viewed, and interactions (for example likes, searches, connections), used to operate, secure and improve the Platform.
Analytics information — we do not currently run any analytics. If we introduce it, we will use Google Analytics and it will only operate where you have accepted analytics cookies. See our Cookie Policy for details and how to opt out.
Cookies & local storage — essential login/session data and functional storage used to run the Platform (see “Cookies” below). Full details are in our Cookie Policy.
Communications — messages you send us and other members, and support enquiries.
Copyright and rights complaints — if you submit a notice or counter-notice under our Copyright & Takedown Policy, or your content is the subject of one, we collect the details in that notice (including your name, contact details and the statements you make).

3. How and why we use your information

To provide the Platform — create and manage your account, display your profile and content, enable networking, messaging, listings, channels and events.
AI features — our “People you should meet”, “Businesses for you” and “Lead & Deal Discovery” features use artificial intelligence to suggest relevant people, businesses and properties. This involves processing your profile and content (including converting text into numerical representations called “embeddings”) so we can match it to relevant results.
Analytics — with your consent, to understand how the Platform is used and make it better. Analytics data is used in aggregate; we do not use it to make decisions about individual members.
Payments & subscriptions — to process paid plans and manage billing.
Communications — to send service and security messages, notifications, and (only with your consent) marketing. You can opt out of marketing at any time.
Safety, security & moderation — to protect the Platform and our members, prevent fraud and abuse, moderate content, and handle copyright and other rights complaints, including keeping a record of notices received and actions taken.
Legal compliance — to comply with our legal obligations and enforce our terms.

4. Automated processing & AI

We use automated systems to rank content and suggest connections, businesses and properties. These suggestions do not produce legal or similarly significant effects about you without human involvement.

Settings → Privacy gives you controls over how visible you are to others (for example “Who can see your profile” and “Show in search results”), which also govern whether you appear in AI matching and discovery results. These visibility controls are a Premium feature. Separately, and available to every member on any plan, you can block another member from Settings → Privacy or from their profile, and you can delete your account at any time.

5. Sharing your information

With other members — your profile and the content you post are shared with other members according to your privacy settings. You decide who can see your profile and whether you appear in search and matching.
In copyright and rights complaints — if you submit a notice under our Copyright & Takedown Policy, we may share your notice (including your name and contact details) with the member whose content is affected. If you submit a counter-notice, we may share it with the original complainant. This is a required part of the takedown and counter-notice process.
With service providers — we use trusted providers who process data on our behalf under contract:

Cloudflare — Content delivery, DNS, bot protection and the sign-up security check (Global edge).
Supabase — Database, authentication and file storage (EU / UK).
Vercel — Application hosting and content delivery (USA / global edge).
Stripe — Payment processing for subscriptions (USA / EU).
RevenueCat — Managing subscriptions bought in our iPhone and Android apps (USA).
Anthropic — AI features (matching, discovery, help assistant) (USA).
Voyage AI — AI text embeddings that power matching and search (USA).
Resend — Transactional and notification email delivery (USA / EU).
Google — Google Analytics usage statistics — only where you have accepted analytics cookies (USA / global).

For legal reasons or safety — where required by law, regulation or legal process, or to protect rights, property or safety.
Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.

We do not sell your personal information, and we do not “share” it for cross-context behavioural advertising as those terms are defined under US privacy laws.

6. International data transfers

We are based in the United Kingdom and use providers located in the UK, the European Economic Area (EEA) and the United States. This means your information may be transferred to, and processed in, countries other than your own. Where we transfer personal information out of the UK or EEA, we rely on appropriate safeguards such as the UK International Data Transfer Agreement / Addendum, the European Commission’s Standard Contractual Clauses, an applicable adequacy decision, or a provider’s certification under the EU–US Data Privacy Framework (and its UK Extension).

7. How long we keep your information

We keep your personal information for as long as your account is active and as needed to provide the Platform. We may retain certain information for longer where required for legal, accounting, security or dispute-resolution purposes. Records of copyright notices, counter-notices and the actions we took are kept for as long as needed to demonstrate our compliance and defend legal claims. You can delete your account at any time, after which we will delete or anonymise your personal information except where we are required or permitted to keep it.

8. How we protect your information

We use technical and organisational measures including encryption in transit, hashed passwords and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

TLS Live is intended for property professionals and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact [email protected].

10. Cookies & similar technologies

We use essential cookies (for example to keep you logged in and to protect the site against automated abuse) and functional local storage (for example to cache your feed and remember preferences) that are necessary to operate the Platform. We do not currently use analytics cookies, and nothing on the Platform tracks you. If we introduce non-essential cookies (such as analytics), we will update this policy and provide you with cookie controls where required. We do not use advertising or third-party tracking cookies. Full details, including how to change your choices at any time, are in our Cookie Policy.

11. Your rights — United Kingdom & European Economic Area (UK & EU GDPR)

If you are in the UK or EEA, you have the right to:

access a copy of your personal information;
have inaccurate information corrected;
have your information erased (“right to be forgotten”) in certain circumstances;
restrict or object to certain processing, including direct marketing;
data portability; and
withdraw consent at any time, where processing is based on consent (including analytics cookies).

Our legal bases for processing are: performance of our contract with you (to provide the Platform); our legitimate interests (to secure and improve the Platform, suggest relevant connections, and handle rights complaints); your consent (for marketing, analytics and any other non-essential cookies); and compliance with legal obligations. To exercise your rights, email [email protected]. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) or your local EU data protection authority.

12. How to complain

If you are unhappy with how we have handled your personal information, please contact us first at [email protected]. We take complaints seriously: we will acknowledge your complaint promptly and respond within 30 days.

If you are not satisfied with our response, you can complain to the UK Information Commissioner’s Office (ico.org.uk) or, if you are in the EEA, to your local data protection authority.

13. Your rights — United States (including California)

Depending on your US state, you may have rights to know or access the personal information we hold about you, to request deletion or correction, and to opt out of the “sale” or “sharing” of personal information and of targeted advertising. We do not sell or share your personal information for these purposes.

California residents (CCPA/CPRA): you have the right to know what personal information we collect, use and disclose; to request deletion or correction; to opt out of sale/sharing (which we do not do); to limit the use of sensitive personal information; and not to be discriminated against for exercising your rights. To make a request, email [email protected]. We will verify your request and respond within the timeframes required by law. You may use an authorised agent to submit a request on your behalf.

Global Privacy Control: because we do not sell or share personal information or use it for targeted advertising, there is nothing to opt out of via browser opt-out signals such as Global Privacy Control. If that ever changes, we will honour these signals as required by law.

14. Your rights — Canada (PIPEDA)

If you are in Canada, you may request access to and correction of the personal information we hold about you, and you may withdraw your consent to certain processing (subject to legal or contractual restrictions and reasonable notice). To exercise these rights, email [email protected]. You also have the right to complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

15. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date and, where changes are material, take reasonable steps to notify you.

16. Contact us

Questions or requests about privacy: [email protected]. Postal address: The Landsite Online Ltd, 1 Quality Court, Chancery Lane, London, WC2A 1HR, United Kingdom.

Copyright & Takedown Policy

This Copyright & Takedown Policy explains how TLS Live (operated by The Landsite Online Ltd, England and Wales, company no. 11627385) handles complaints that content posted on the Platform infringes copyright or other intellectual-property rights. It forms part of our Terms of Service and of this Privacy Policy.

We respect the intellectual-property rights of others and expect our members to do the same.

1. Our role

TLS Live is a hosting platform. Content on the Platform (including posts, articles, comments, images, listings and business profiles) is created and uploaded by our members. We do not pre-screen, monitor or edit member content before it is published, and we do not claim ownership of it.

Members are responsible for the content they post. By posting, members confirm they own the content or have the necessary rights and permissions to share it.

2. What members may not post

Members must not post text, articles, images, photographs, video, graphics or other material that they do not have the right to share. This includes copying or closely reproducing newspaper or magazine articles, professional photography, brand assets or other copyrighted works without permission.

Members who want to share a third-party article should link to the original source rather than copying its text.

3. Reporting infringing content

If you believe content on TLS Live infringes your copyright or other intellectual-property rights, please send a notice to our designated agent:

Email: [email protected]
Post: Copyright Agent, The Landsite Online Ltd, 1 Quality Court, Chancery Lane, London, WC2A 1HR, United Kingdom

To help us act quickly, your notice must include:

Your full name, organisation (if any), postal address, email address and telephone number.
A description of the copyrighted work you believe has been infringed (for example, a link to the original article or photograph).
The location of the allegedly infringing content on TLS Live (the URL, or enough detail for us to find it).
A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent or the law.
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner’s behalf.
Your physical or electronic signature.

We may not be able to act on notices that are incomplete.

4. What we do when we receive a notice

We aim to review complete notices promptly and, where we consider the notice valid, remove or disable access to the content expeditiously.
We will notify the member who posted the content, provide them with a copy of the notice (which may include your name and contact details), and tell them the content has been removed.
We keep a record of notices received and actions taken.

5. Counter-notice

If your content has been removed and you believe this was a mistake or a misidentification, you may send a counter-notice to [email protected]. Your counter-notice must include:

Your full name, postal address, email address and telephone number.
Identification of the content that was removed and where it appeared before removal.
A statement, made under penalty of perjury, that you have a good-faith belief the content was removed as a result of mistake or misidentification.
A statement that you consent to the jurisdiction of the courts of England and Wales (and, if you are located in the United States, the federal court for the judicial district in which you reside, or any judicial district in which TLS Live may be found), and that you will accept service of process from the person who submitted the original notice.
Your physical or electronic signature.

On receipt of a valid counter-notice, we will forward it to the original complainant. If the complainant does not tell us within 10 to 14 business days that they have filed a court action to restrain the alleged infringement, we may restore the content.

6. Repeat infringers

We will suspend or terminate the accounts of members who repeatedly post infringing content. In appropriate circumstances we may terminate an account after a single serious infringement. We may also remove content and take action at our discretion where we have reason to believe it infringes the rights of others, even without a formal notice.

7. Misuse of this process

Knowingly submitting a false or misleading notice or counter-notice may result in liability for damages, including costs and legal fees. Please do not use this process for complaints that are not about intellectual-property rights (for example, defamation or privacy). Those should be sent to [email protected].

8. United States — DMCA

For content and users in the United States, this policy operates as our procedure under the Digital Millennium Copyright Act (17 U.S.C. § 512). Notices under the DMCA should be sent to our designated agent:

The Landsite Online Ltd
1 Quality Court, Chancery Lane, London, WC2A 1HR, United Kingdom
Email: [email protected]

9. United Kingdom and EEA

For users in the United Kingdom and European Economic Area, this policy sets out our notice-and-takedown procedure as a hosting service provider under the Electronic Commerce (EC Directive) Regulations 2002 and equivalent EU law.

10. Changes to this policy

We may update this policy from time to time. We will post the updated version here with a new “Last updated” date.