Privacy Policy

Last updated: 6 July 2026

This Privacy Policy explains how TLS Live (“TLS Live”, “we”, “us”, “our”), operated by The Landsite Online Ltd (England and Wales, company no. 11627385), collects, uses, shares and protects your personal information when you use our website at tls-live.com and related services (the “Platform”). TLS Live is a professional networking and directory platform for the property industry.

We are a global platform. This policy applies to everyone who uses TLS Live, wherever you are. Depending on where you live, additional rights and disclosures apply — see the region-specific sections for the United Kingdom & European Economic Area, the United States (including California), and Canada below.

1. Who is responsible for your information

The Landsite Online Ltd is the “controller” of your personal information (in the US, the “business”). You can contact us about privacy at support@tls-live.com, or by post at 1 Quality Court, Chancery Lane, London, WC2A 1HR, United Kingdom.

2. Information we collect

Account & profile information — your name, email address, password (stored encrypted/hashed), job title, company, sector, city/region and country, biography, profile photo, specialisms and any links you add.
Content you create — business profiles, property listings, posts, comments, reviews, messages, connection requests and other content you submit.
Payment information — if you subscribe to a paid plan, payments are processed by Stripe. We receive limited billing details (such as plan, status and the last four digits of your card); we do not store full card numbers.
Usage & device information — log data such as IP address, browser and device type, pages viewed, and interactions (for example likes, searches, connections), used to operate, secure and improve the Platform.
Cookies & local storage — essential login/session data and functional storage used to run the Platform (see “Cookies” below).
Communications — messages you send us and other members, and support enquiries.

3. How and why we use your information

To provide the Platform — create and manage your account, display your profile and content, enable networking, messaging, listings, channels and events.
AI features — our “People you should meet”, “Businesses for you” and “Lead & Deal Discovery” features use artificial intelligence to suggest relevant people, businesses and properties. This involves processing your profile and content (including converting text into numerical representations called “embeddings”) so we can match it to relevant results.
Payments & subscriptions — to process paid plans and manage billing.
Communications — to send service and security messages, notifications, and (only with your consent) marketing. You can opt out of marketing at any time.
Safety, security & moderation — to protect the Platform and our members, prevent fraud and abuse, and moderate content.
Legal compliance — to comply with our legal obligations and enforce our terms.

4. Automated processing & AI

We use automated systems to rank content and suggest connections, businesses and properties. These suggestions do not produce legal or similarly significant effects about you without human involvement. You control how visible you are to others through your Settings → Privacy controls (for example “Who can see your profile” and “Show in search results”), which also govern whether you appear in AI matching and discovery results.

5. Sharing your information

With other members — your profile and the content you post are shared with other members according to your privacy settings. You decide who can see your profile and whether you appear in search and matching.
With service providers — we use trusted providers who process data on our behalf under contract:

Supabase — Database, authentication and file storage (EU / UK).
Vercel — Application hosting and content delivery (USA / global edge).
Stripe — Payment processing for subscriptions (USA / EU).
Anthropic — AI features (matching, discovery, help assistant) (USA).
Voyage AI — AI text embeddings that power matching and search (USA).
Resend — Transactional and notification email delivery (USA / EU).

For legal reasons or safety — where required by law, regulation or legal process, or to protect rights, property or safety.
Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.

We do not sell your personal information, and we do not “share” it for cross-context behavioural advertising as those terms are defined under US privacy laws.

6. International data transfers

We are based in the United Kingdom and use providers located in the UK, the European Economic Area (EEA) and the United States. This means your information may be transferred to, and processed in, countries other than your own. Where we transfer personal information out of the UK or EEA, we rely on appropriate safeguards such as the UK International Data Transfer Agreement / Addendum, the European Commission’s Standard Contractual Clauses, or an applicable adequacy decision.

7. How long we keep your information

We keep your personal information for as long as your account is active and as needed to provide the Platform. We may retain certain information for longer where required for legal, accounting, security or dispute-resolution purposes. You can delete your account at any time, after which we will delete or anonymise your personal information except where we are required or permitted to keep it.

8. How we protect your information

We use technical and organisational measures including encryption in transit, hashed passwords and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

TLS Live is intended for property professionals and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact support@tls-live.com.

10. Cookies & similar technologies

We use essential cookies (for example to keep you logged in) and functional local storage (for example to cache your feed and remember preferences) that are necessary to operate the Platform. We do not currently use advertising or third-party tracking cookies. If we introduce non-essential cookies (such as analytics), we will update this policy and provide you with cookie controls where required.

11. Your rights — United Kingdom & European Economic Area (UK & EU GDPR)

If you are in the UK or EEA, you have the right to:

access a copy of your personal information;
have inaccurate information corrected;
have your information erased (“right to be forgotten”) in certain circumstances;
restrict or object to certain processing, including direct marketing;
data portability; and
withdraw consent at any time, where processing is based on consent.

Our legal bases for processing are: performance of our contract with you (to provide the Platform); our legitimate interests (to secure and improve the Platform and suggest relevant connections); your consent (for marketing and any non-essential cookies); and compliance with legal obligations. To exercise your rights, email support@tls-live.com. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) or your local EU data protection authority.

12. Your rights — United States (including California)

Depending on your US state, you may have rights to know or access the personal information we hold about you, to request deletion or correction, and to opt out of the “sale” or “sharing” of personal information and of targeted advertising. We do not sell or share your personal information for these purposes.

California residents (CCPA/CPRA): you have the right to know what personal information we collect, use and disclose; to request deletion or correction; to opt out of sale/sharing (which we do not do); to limit the use of sensitive personal information; and not to be discriminated against for exercising your rights. To make a request, email support@tls-live.com. We will verify your request and respond within the timeframes required by law. You may use an authorised agent to submit a request on your behalf.

13. Your rights — Canada (PIPEDA)

If you are in Canada, you may request access to and correction of the personal information we hold about you, and you may withdraw your consent to certain processing (subject to legal or contractual restrictions and reasonable notice). To exercise these rights, email support@tls-live.com. You also have the right to complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date and, where changes are material, take reasonable steps to notify you.

15. Contact us

Questions or requests about privacy: support@tls-live.com. Postal address: The Landsite Online Ltd, 1 Quality Court, Chancery Lane, London, WC2A 1HR, United Kingdom.