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Terms of Service

Last updated: 6 July 2026

These Terms of Service (“Terms”) are a legal agreement between you and The Landsite Online Ltd (England and Wales, company no. 11627385), which operates TLS Live (“TLS Live”, “we”, “us”, “our”) at tls-live.com. By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use TLS Live.

1. Who can use TLS Live

TLS Live is a professional platform. You must be at least 18 years old and able to form a binding contract. If you use the Platform on behalf of a business or other organisation, you confirm you are authorised to accept these Terms for it.

2. The service

TLS Live is a professional networking and directory platform for the property industry. Features may include member profiles, business profiles, property listings, channels, events, messaging, and AI-assisted matching and discovery. We may add, change or remove features from time to time.

3. Your account

  • Provide accurate, current information and keep it up to date.
  • Keep your login credentials secure; you are responsible for activity under your account.
  • Tell us promptly at support@tls-live.com if you suspect unauthorised use of your account.

4. Subscriptions, billing & cancellation

  • TLS Live offers free and paid (Premium) plans. Paid plans are billed through Stripe on a recurring basis (for example monthly) and renew automatically until cancelled.
  • You can cancel at any time; your paid features continue until the end of the current billing period, and cancellation stops future renewals.
  • Fees are stated at the point of purchase and may be exclusive of taxes, which may be added as required.
  • We may change prices with reasonable advance notice, effective from your next billing period.
  • Except where required by law or expressly stated, payments are non-refundable. Your statutory consumer rights (including any right to cancel) are not affected.

5. Your content

You retain ownership of the content you post (including profile details, posts, listings and messages). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and distribute that content as needed to operate and promote the Platform. You are responsible for your content and confirm that you have the rights to post it and that it is accurate and lawful. This is particularly important for property listings, which must be accurate and not misleading.

6. Property listings & third-party information

Some listings and information may be provided by members or imported from third-party sources. TLS Live does not verify and does not guarantee the accuracy, completeness or availability of any listing or information. Nothing on the Platform constitutes an offer, valuation, financial, legal or professional advice. You should independently verify any information before relying on it or entering into any transaction.

7. Acceptable use

You agree not to:

  • break the law or infringe anyone’s rights;
  • post false, misleading, defamatory, offensive or harmful content;
  • harass, spam or impersonate others;
  • scrape, harvest or bulk-download data, or use bots without our permission;
  • upload malware or attempt to disrupt, probe or circumvent the security of the Platform; or
  • use the Platform to compete with us or to build a competing dataset.

8. Intellectual property

The Platform, including its software, design, branding and the TLS Live name and logo, is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify or create derivative works from the Platform except as allowed by law.

9. Third-party services & links

The Platform may link to or integrate third-party services (for example payment processing). We are not responsible for third-party websites or services, which are governed by their own terms and policies.

10. Disclaimers

The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including as to accuracy, availability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free.

11. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to the Platform is limited to the greater of the amounts you paid us in the 12 months before the claim, or £100. Nothing in these Terms limits liability that cannot be limited by law, and your mandatory statutory and consumer rights are not affected.

12. Indemnity

You agree to indemnify and hold us harmless from claims, losses and expenses arising out of your content, your use of the Platform, or your breach of these Terms, to the extent permitted by law.

13. Suspension & termination

You may close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Platform or its members. Provisions that by their nature should survive termination (such as content licences already granted, disclaimers, limitation of liability and indemnity) will continue to apply.

14. Governing law & disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident in the UK, EU or elsewhere, you may also benefit from any mandatory protections of, and the right to bring proceedings in, your country of residence; nothing in these Terms removes those rights.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new “Last updated” date and, where changes are material, take reasonable steps to notify you. Continuing to use the Platform after changes take effect means you accept the updated Terms.

16. Contact us

Questions about these Terms: support@tls-live.com. Postal address: The Landsite Online Ltd, 1 Quality Court, Chancery Lane, London, WC2A 1HR, United Kingdom.

Privacy Policy·Terms of Service